Registrant Contact Verification Guide

The Registrar Accreditation Agreement (RAA) requires Enom to contact registrants about the contact information on their domains. Registrants must verify their contact details whenever registrant contact information is updated, and Enom sends yearly emails to confirm those details remain accurate. This article explains how the verification process works and how to resend verification emails or resolve a suspended domain.

Why verification matters

Domains can be suspended for non-compliance if they are not verified. Suspension causes the website and email service associated with the domain to stop working. Suspension does not affect a domain's lifecycle, and it is still possible to renew a suspended domain.

Locating your account email

Enom uses your account email to send account and system notifications. Adding the DMARC record to your account email domain is required to ensure notifications are sent properly.

1. Log into your Enom account.
2. Click My account, then Account settings.
3. Confirm the domain of your account email has updated validation records like these DMARC records.

Triggering the verification process

The RAA verification process is triggered when a domain is newly registered or whenever the registrant contact's first name, last name, or email address changes. It does not apply to changes to administrative, technical, or billing contacts. If multiple domains were registered with the same contact information, only one email is sent to verify all of them. Registrants must verify newly registered domains within 14 days and existing domains within seven days. The domain is suspended if the registrant does not verify the contact information within this timeframe.

Resending verification emails

If you manage your domain through the Enom access domain management portal, you can trigger a verification email by submitting another contact update. Only the most recent update takes effect, and all prior changes are canceled.

Step 1: Resend from your account

Use the account overview to resend a verification email for a domain with a pending suspension.

1. Sign in to your account.
2. Select Pending suspensions from the account overview.
3. Click Resend.
4. The registrant email address of the domain receives an email with the subject "IMMEDIATE VERIFICATION required for [your domain]."
5. Click the link in the email to complete the verification.
6. After clicking the link, you see a confirmation screen.
7. The new and old registrants are each sent an email summarizing the changes: DOMAIN CONTACT UPDATE CONFIRMATION EMAIL (NEW REGISTRANT) and DOMAIN CONTACT UPDATE CONFIRMATION EMAIL (OLD REGISTRANT).

Step 2: Resend from the suspended webpage

If the verification times out, the domain is suspended and its DNS is changed to display an ICANN verification website. Use that page to resend the email.

1. Go to your domain in a web browser.
2. On the suspended page, enter the numbers shown into the verification field and click Resend verification email.
3. The registrant email address of the domain receives an email with the subject "IMMEDIATE VERIFICATION required for [your domain]."
4. Click the link in the email to complete the verification.
5. After clicking the link, you see a confirmation screen.
6. The new and old registrants are each sent an email summarizing the changes: DOMAIN CONTACT UPDATE CONFIRMATION EMAIL (NEW REGISTRANT) and DOMAIN CONTACT UPDATE CONFIRMATION EMAIL (OLD REGISTRANT).

Dealing with a suspended domain

You can unsuspend a domain in any of the following ways:

• Find the verification email and click the link in it. If you do not have the link, resend it using the steps above.
• Update the registrant contact information to trigger a verification with a new email address.
• Switch back to the previous contact information to cancel the verification.

Once the suspension is resolved, another page replaces the suspended one.

If you click a verification link and see an invalid page, check the domain to confirm whether the new contact details are present. If they are not, resend the verification email.

Next steps

• Learn how to update the registrant contact information for a domain.
• Set up DMARC records so account notifications reach you.

Questions? Contact Enom Support.