Managing Your Reseller Account

After setting up your reseller account, there are several settings you should configure. You can secure the account with validation questions and two-factor authentication, add payment options, configure API integration, and set DNS defaults. Keeping accurate contact information current is also essential so that Enom and your customers can reach you. This article covers each of these tasks.

What you can configure in a reseller account

Your reseller account is the control center for your domain business with Enom. From the account settings and reseller areas, you manage security, billing, customer-facing contact details, API access, and the default DNS applied to new registrations. Use the checklist below as your starting point, then follow the relevant section.

Account setup checklist

• Security. Add two-factor authentication and account validation.
• Payment method. Add a credit card or PayPal to the account.
• Website. Add your website in the account settings and fill in the website field on the renewal reminders page.
• Account funds. Refill the account by credit card or another method.
• API access. If using the API, add your IP and create an API token, then confirm the connection works. Create an API test account if desired.
• Default DNS. If applicable, set the default DNS records for domains registered in your account.

Account security

Enom reseller accounts do not support multiple users; all account management uses the same login credentials. Enom strongly recommends setting up two-factor authentication and account validation for additional security.

Enabling account validation

Account validation adds security questions to your login.

1. Sign in to your account. The login URL is cp.enom.com, which requires a secure connection.
2. Click My Account, then Account Settings.
3. Choose the Account Validation tab, then select the Enable radio button.
4. Choose your questions from the dropdown lists and fill in the answers. Click Save Changes to confirm.

Reseller quick links

Reseller quick links offer shortcuts for managing domains, pricing, and sub-accounts.

Adding funds

Resellers use an account balance to pay for domains and services with Enom rather than direct credit card or PayPal transactions. Credit card and PayPal refills have an online access fee subtracted from the refill total. You can avoid this fee by refilling through wire transfer, money order, check, or ACH. All transactions use US dollars.

Refilling by credit card

Add a card to the account, then submit a refill.

1. Sign in to your account.
2. Add a credit card to the account.
3. Select My Account, then Refill Account.
4. Enter the amount you would like to refill and confirm it. You may need to enter the CVV2 code for the credit card.
5. Click Submit Refill.

Setting low-balance notifications

Enom can email your account address with a low-balance warning.

1. Sign in to your account.
2. Select My Account, then Account Settings.
3. Choose the Reseller tab.
4. Enter the balance amount in US dollars that should trigger a notification email.
5. Click Save Changes.

Refilling automatically

Direct Enom resellers can refill their accounts automatically. This option charges the credit card on file to refill the account.

1. Sign in to your account.
2. Select My Account, then Account Settings.
3. Choose the Reseller tab.
4. Click the Enabled radio button, enter the trigger and charge amounts, then click Save Changes.

API integration

Follow the API access article to set up your API connection, including adding your IP to the account and generating a token. For basic errors you may encounter with the API connection, refer to the troubleshooting article. The API documentation pages provide further information on individual calls and their required parameters.

Managing customer contacts

Under the reseller agreement, you are responsible for supporting your customers. Maintain active contact information that your customers can view, and provide an active website where registrants can renew their domains or get assistance with renewals.

Maintaining contact information

As a reseller, your account contact details are externally visible, except for the title and first and last names. When a domain is in your account, it can be looked up on the reseller domain search so customers can find your contact information. You are responsible for maintaining accurate contact information for your customers.

1. Sign in to your account.
2. Click My Account, then Account Settings.
3. Confirm the Account Email Address, Website URL, and Phone fields contain accurate information.

Renewal reminder emails

Enom is required to send renewal reminder emails to registrants. These emails include a link to the website you set in your account settings.

1. Sign in to your account.
2. Click My Account, then Account Settings.
3. Choose the Reseller tab, then Reseller Renewal Settings.
4. Confirm the correct website is entered in the renewal field, then click Save Changes.

Setting default DNS records

If you have your own name servers, or you want your domains to automatically point to a specific IP address upon registration, change the default DNS settings in your account.

Default host records

1. Sign in to your account.
2. Click My Account, then Account Settings.
3. Choose the Defaults tab.
4. Click the Custom radio button under Default Domain Settings.
5. Fill in the default host records as needed and click Save Changes.

Default name servers

1. Sign in to your account.
2. Click My Account, then Account Settings.
3. Choose the Defaults tab.
4. Click Default DNS.
5. Select the No radio button next to Use our DNS servers.
6. Fill in the empty fields with your custom name servers and click Save Changes.

Commissions

Reseller accounts with sub-accounts receive a commission on purchases in sub-retail accounts and refills in sub-reseller accounts. Funds in the commission account can be moved to the account balance or cashed out as checks.

Generating reports

You can run many kinds of reports in your Enom account. The more commonly used reports include the following.

To run a report:

1. Sign in to your account.
2. Click My Account, then select My Reports.
3. Choose your preferred report type from the dropdown, set the date if needed, and click Run Report.

Next steps

• Secure your account further. Set up two-factor authentication for an additional layer of login security.
• Create accounts for your customers. Learn how to set up and price sub-accounts.

Questions? Contact Enom Support.