My Domain Was Registered Through Google Workspace

When you register your domain with our reseller partner, Google Workspace, your services are split between Google and Enom. While Enom offers technical support to manage your domain, as a partner host, Enom cannot access your Google account information. This article explains how to confirm your registration, manage your domain, unsuspend your website, and recover an expired domain.

Confirm your domain registration

You can use our reseller lookup tool to determine if your domain is registered with Enom through Google.

Manage your domain

To manage your DNS with Enom, you need your login credentials. You can locate these in your Google console or by reaching out to Google Workspace. You can also reset your password for access.enom.com.

Find your login credentials

1. Sign in to the Admin console.
2. Go to Menu, then Account, then Domains, and finally Manage domains.
3. Next to your domain name, click View Details in the Status column.
4. Click Advanced DNS settings or Manage domain (for Google Domains).

Log in to access.enom.com

1. Go to access.enom.com.
2. Enter your domain name without the www in the domain field, followed by your password.
3. Check I'm not a robot and wait for the loading circle to change to a green checkmark in the reCAPTCHA field.
4. Click the Login button.

Unsuspend your website

If your website says it has been suspended, verification likely needs to be completed. After registering a new domain, a verification email is sent to the email address you provided during the Google Workspace account creation process. You have 15 days to click the verification link before the domain gets suspended.

Any future updates to the registrant's contact information, such as the first name, last name, or email address, re-trigger this verification process.

Recover an expired domain

You can verify if your domain has expired using a WHOIS lookup tool.

There may be cases where you see that the registry has added a year to the domain name; this is called the autoRenewPeriod. This grace period is provided after a domain name registration period expires and is extended automatically by the registry. Your domain still needs to be renewed.

Google cannot renew the domain for you. Whether or not you have access to the email you registered the domain with (the registrant email), we can assist you with your next steps.

If you have access to the registrant email

If you have access to the registrant's email address for the domain name, email help@enom.com requesting that the domain be unlocked and that the transfer code be sent. You can then transfer the domain to the provider of your choosing. We recommend Hover.com.

If you do not have access to the registrant email

If you do not have access to the registrant's email address, we can process an urgent renewal for you. You can create an account at enomcentral.com. Once the account is created, submit a verified support request agreeing to the renewal fee of $49.95 USD. We will renew the domain and then work on ownership of the domain name. You will need to provide proof of association, such as receipts for payment of the domain or welcome letters from Google.

Next steps

• Domain management portal (access.enom.com)
• Contacting Enom Customer Support

Questions? Contact Enom Support.