Managing your reseller account

After setting up your reseller account, there are several necessary settings to configure.  The account can be secured with validation questions and two-factor authentication.  Payment options can be added, API integration configured, and DNS defaults set. Also, it's essential to develop and maintain contact information by which Enom and your customers can reach you.

• Account setup checklist
• Account security
• Reseller quick links
• Adding funds
  • Refilling by credit card
  • Setting low-balance notifications
  • Refilling automatically
• API integration
• Managing customer contacts
  • Maintaining contact information
  • Renewal reminder emails
• Setting default DNS records
  • Default host records
  • Default name-servers
• Managing sub-accounts
• Commissions
• Generating reports

Account setup checklist

• Adding two-factor authentication and account validation.
• Adding a payment method to the account, PayPal, or credit card, is accepted.
• Adding your website to the account in the account settings.
• Fill in the website field on the account settings renewal reminders page.
• Refill the account by credit card or another method.
• If using API, add your IP and create an API token.  Ensure your connection is functional.
• Create an API test account, if desired.
• If applicable, set the default DNS records for domains registered in your account.

Account security

Enom reseller accounts do not have the option to enable multiple users.  All account management uses the same login credentials.  We highly recommend setting up two-factor authentication and account validation for additional security.
Important: if this setting is enabled, you will be asked two of the chosen questions every time you log in.  If multiple people manage the account, they must all know the answers, or they cannot log in.

1. Sign in to your account.
2. Click My account, then Account settings.
   
3. Choose the Account validation tab, then select the Enable radio button.
   
4. Choose your questions from the dropdown lists and fill in the answers.  Click Save changes to confirm.
   

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Reseller quick links

Reseller quick links offer shortcuts for managing domains, pricing, and sub-accounts.

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Adding funds

Resellers use an account balance to pay for domains and services with Enom rather than direct credit card or PayPal transactions.  There are multiple options for adding funds to a reseller account.  Credit card and PayPal options have an online access fee subtracted from the refill total.  The online access fee can be avoided through wire transfers, money orders, checks, or ACH refills.  All transactions use US dollars. 

Note: Sub-reseller accounts are limited to $ 3,000 in refills per month.

Refilling by credit card

1. Sign in to your account.
2. Add a credit card to the account.
3. Select My account, then Refill account.
   
4. Enter the amount you would like to refill and confirm the amount.
   Note: You may need to enter the CVV2 code for the credit card.
5. Click Submit refill.
   

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Setting low-balance notifications

Enom can email the account email address with a low-balance warning.

1. Sign in to your account.
2. Select My account, then Account settings.
   
3. Choose the Reseller tab.
   
4. Enter the amount in US dollars that the account balance should be under to trigger a notification email.
   
5. Click Save changes.

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Refilling automatically

Direct Enom resellers have the option to refill their accounts automatically.  This option charges the credit card on file to refill the account.
Note: sub-reseller accounts do not have the option to refill their accounts automatically.

1. Sign in to your account.
2. Select My account, then Account settings.
   
3. Choose the Reseller tab.
   
4. Click the Enabled radio button, enter the trigger and charge amounts, then click Save changes.
   

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API integration

Follow the API access article to set up your API connection, including adding your IP to the account and generating a token.  Basic errors you may come across in the API connection can be solved by referring to the troubleshooting article.  The API documentation pages provide further information on individual calls and their required parameters.

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Managing customer contacts

According to the reseller agreement, you are responsible for supporting your customers.  Resellers should maintain active contact information that their customers can view or provide.  Resellers should also provide an active website where registrants can renew their domains or receive assistance with their renewals.

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Maintaining contact information

Your account contact details are externally visible as a reseller, except for the title and first and last names.  When a domain is in your account, it can be looked up on the reseller domain search so that your customers can find your contact information.  You are responsible for maintaining accurate contact information for your customers.

1. Sign in to your account.
2. Click My account, then Account settings.
   
   
3. Ensure the Account email address, Website URL, and Phone fields contain accurate information.
   Note: Enom sends the account management emails, such as automatic renewal reminders, password resets, and order confirmations, to the account email address.  It is critical to keep this address up-to-date and monitor it constantly.
   

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Renewal reminder emails

Enom is required to send out renewal reminder emails to registrants.  These emails will include a link to the website you set in your account settings.

1. Sign in to your account.
2. Click My account, then Account settings.
   
   
3. Choose the Reseller tab, then Reseller renewal settings.
   
4. Ensure the correct website is entered in the renewal field, then click Save changes.
   

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Setting default DNS records

If you have your name servers or would like your domains to point to a specific IP address upon registration automatically, you should change the default DNS settings in your account.

Default host records

1. Sign in to your account.
2. Click My account, then Account settings.
   
   
3. Choose the Defaults tab.
   
4. Click the Custom radio button under Default domain settings.
5. Fill in the default host records as necessary and click Save changes.
   Note: this change will only apply to new registrations.
   
   

Default name-servers

1. Sign in to your account.
2. Click My account, then Account settings.
   
   
3. Choose the Defaults tab.
   
4. Click Default DNS.
   
   
5. Select the No radio button next to Use our DNS servers.
6. Fill in the empty fields with your custom name-servers and click Save changes.
   Note: this change will only apply to new registrations.
   
   

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Commissions

Reseller accounts with sub-accounts receive a commission on purchases in sub-retail accounts and refills in sub-reseller accounts.  Funds in the commission account can be moved to the account balance or cashed out as checks.

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Generating reports

There are many kinds of reports that you can run in your Enom account.  The more commonly used reports include:

1. Sign in to your account.
2. Click My account, then select My reports.
   
   
3. Choose your preferred report type from the dropdown, set the date if necessary, and click Run report.
   
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