Protecting the security of your account, domain names, and payment methods is our highest priority. To do this, we have multiple fraud-prevention checks in place. The first order of every account goes through a mandatory hold that can take up to 24 business hours to complete. This review cannot be sped up or bypassed.
What "Pending Processing" means
Enom runs fraud-prevention and security checks on every transaction or order. Initial orders trigger a mandatory hold lasting up to 24 business hours. Some orders require an additional internal review because they may result in false positives. When this happens, a member of our Fraud and Account Security team processes the order manually. This can take up to 24 business hours to complete, to accommodate their hours of operation.
What to do if your order is still processing after a business day
If your order is still processing or has not completed after the 24 business-hour waiting period, contact us. You can reach us by phone, chat, or by submitting a verified support request.
Next steps
- To review your order status, see your order history in Managing your payment method.
Questions? Contact Enom Support.
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