Our help center is always available with guides and domain resources. If you cannot find the answers you need, our support team is happy to assist you in real time. We offer different methods to reach our team, and support is available seven days a week. This article covers our hours of operation, PIN verification, and how to reach us by live chat, support request, or phone.
Note: To ensure we can serve you best, verify you have access to your account or recover your account log-in before reaching out.
Hours of operation
| Brand | Service type | Hours of operation |
|---|---|---|
| Enom | Reseller business owners. | Available 24/7 |
| EnomCentral | Single domain owners or personal accounts. | Weekdays 8 am – 8 pm EST; Weekends 12 pm – 5 pm EST |
Verify your PIN
PIN verification is requested to access your account so we can make changes on your behalf. Without this verification step, we will not contact you about your account or offer to make changes.
- Press My Account, then Sign in.
- Your PIN is displayed after an advisor triggers a PIN verification.
Initiate a live chat
Connect with us by starting a live chat, and our advisors can take care of you in real time.
Note: We suggest signing in to your account before initiating a chat for convenience.
- Click the Chat widget.
- Fill out all the required details, then press Start chat.
Note: Providing as many details as possible when you start your chat helps our advisors resolve your request quickly.
Submit a verified support request
Once tickets are submitted, our support team replies to the customer within 24 hours, as long as support volume allows.
We require a verified support request to process the following:
Updates to your account settings.
- Host record or nameserver updates.
- Service cancellation requests.
- Sign in to your account by clicking My Account, then Sign in.
- Select Help.
- Press Go to our Support Center.
- Click Submit a request.
Choose Enom.com or EnomCentral.com, fill out all required fields, then press Submit.
Note: Once you submit a ticket, you receive a confirmation email at your account email, which is managed in your Account settings.
To manage your support requests, select My activities from the dropdown menu on your name in the Support Center.
Note: Each request has a ticket ID number. If you need to follow up or check the status of your ticket with a live advisor, have this ready so they can locate your request quickly.
Contact information
| Knowledge base | Enom knowledge base |
| Enom ticket submission | Ticket Submission |
| Phone numbers | EnomCentral Retail Support Toll-Free: 1-855-266-8838 Local: 425-974-4689 Enom Wholesale Reseller Support Toll-Free: 1-855-600-0886 Local: 425-274-4500 |
| Services status page | Enom status page |
Teletypewriter (TTY) service access
We are deeply committed to enhancing communication accessibility for individuals with hearing or speech impairments and to creating a smooth, inclusive interaction experience. When you contact us using a Teletypewriter (TTY) device, a skilled relay operator assists in transmitting your message to our advisors.
| For the US and Canada | Dial 711 on your Teletypewriter (TTY) device. |
| For UK customers | Dial 18001, followed by our phone support line at +1-855-600-0886. |
| For Australia | Visit accesshub.gov.au/about-the-nrs. |
Questions? Contact Enom Support.
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