Manage Enom Reseller Sub-Accounts

As an Enom reseller, you can create sub-accounts for your customers within our system. Sub-accounts give your customers direct domain management and access to our platform, and come with a default retail pricing that you can modify and manage. This article explains how to manage sub-accounts, send login information, set sub-account pricing, and understand commissions.

How reseller sub-accounts work

Sub-accounts sit beneath your reseller account and let your customers manage their own domains. As the reseller, you control their retail pricing and earn a commission on their activity. Enom gives you tools to email account holders, sign in to a sub-account, delete sub-accounts, and adjust pricing in bulk or individually.

Step 1: Open the sub-account manager

Manage your sub-accounts from the reseller area.

1. Sign in to your account.
2. Select Resellers, then Manage, then Sub-accounts.

From the sub-account manager, three options let you manage each sub-account.

Step 2: Send login information to a sub-account

Send account holders their login details by email.

1. Sign in to your account.
2. Select Resellers, then Manage, then Sub-accounts. You can also reach this through Reseller quick links.
3. Select a User.
4. Click Send log-in information to the account owner. The email is sent to their account email.

Step 3: Modify retail pricing for sub-accounts

When Enom increases the reseller price for a specific TLD, you manage how that change passes to your customers. To maintain your margin, change the pricing for your sub-resellers' accounts. You can edit sub-account pricing in bulk for all sub-accounts or for individual accounts.

1. Sign in to your account.
2. Select Resellers, then Manage, then Sub-accounts. You can also reach this through Reseller quick links.
3. From the sub-account manager page, modify pricing for all accounts or for individual accounts.

Modifying pricing for yearly increments

You can adjust domain pricing for your sub-accounts in one-, two-, five-, and 10-year renewal increments.

1. Sign in to your account.
2. Select Edit Domain Pricing.
3. Select TLDs (one year), TLDs (two years), TLDs (five years), or TLDs (10 years).

Sub-retail price formula

Sub-retail account prices must use the formula P >= (C + 0.95) / 0.97, where P is the sub-retail price and C is your cost. A 3% + $0.95 fee per transaction is calculated on the transaction total.

For example, when your customer purchases a .COM domain that you have set at $15.95, the formula breaks down as follows.

Commission balance

You can manage your commission balance directly through your reseller account. A 90-day hold applies to the reseller's commission balance to protect against fraud and chargebacks by the end user. After the hold, you can apply the commission to your account balance or request a check.

Next steps

• Review your reseller settings. Confirm payment, security, and DNS defaults in Managing your reseller account.
• Track your earnings. Learn how commissions are calculated and paid out in managing your commission balance.

Questions? Contact Enom Support.