Managing Your Payment Method

Enom retail accounts accept Visa, MasterCard, American Express, and Discover. This article explains how to update your billing information, view your order history, download invoices, and understand common card rejections. Reseller accounts have additional billing and payment options.

Before you begin

• Keep your order confirmations. We send an email confirmation with the order number, domain name, service description, and price for every order. Retain these receipts, as we cannot resend them.
• Accepted card types. Enom accepts American Express, Discover, MasterCard, and Visa.

Updating billing information

Update the credit card and billing address on file from your account settings.

1. Log in to your account.
2. Click My Account > Account settings.
3. Scroll to the credit card information section and enter your billing details:

   • Credit card type: American Express, Discover, MasterCard, or Visa.

   • Cardholder's name: The full name as it appears on the card.
   • Credit card number: The full card number as it appears on the card.
   • Expiration date: The expiration date as it appears on the card.
   • CVV2 number: Your card's verification number, required for security. The CVV2 number is not displayed after the changes are accepted.

4. Note: The CVV2 number is the four digits on the front for American Express, or the three digits on the back for all other cards.

5. Scroll to the billing address section and provide the complete, accurate billing address for the card entered above.
6. Click Save changes at the bottom of the page.

Viewing your order history

Run a transactions report to review your past orders.

1. Log in to your account.
2. Click My Account > My reports.
3. Select Transactions from the report type drop-down menu.
4. Specify a start date and an end date.
5. Click Run report.
6. A list of your account transactions is generated.
7. Click an Order ID number for more information about a specific order.

Downloading a billing invoice

Invoices can be downloaded for up to the past 18 months. As a best practice, download invoices periodically to ensure you keep the historical data you need.

1. Log in to your account.
2. Click My Account > My reports.
3. Select Invoice from the report type drop-down menu.
4. Specify a start date and an end date.
5. Click Run report.
6. Select the invoice type, then click Submit.
7. At the bottom of the invoice, click the option to download it as a PDF.

Value-added tax (VAT)

Value-added tax (VAT) is a tax on consumer spending within the territory of a European Union (EU) Member State. VAT is not included in prices displayed on Enom's site. As a non-EU domain and web hosting service supplier to EU customers, Enom must comply with EU VAT regulations and charge VAT to non-business customers in the EU.

Enom's EU VAT number is EU372003356.

Removing a credit card

You can remove your credit card information from your account at any time. You are not required to keep billing information on file, though we suggest keeping it if you have upcoming renewals.

1. Log in to your account.
2. Click My Account > Account settings.
3. Scroll to your credit card information and select Delete credit card.
4. Click Save changes at the bottom of the page.

Card rejections and denials

We want you to be able to complete your purchase, but a few issues can cause a transaction to be rejected or denied.

If you get the message "Credit Card Declined," this is an error message directly from your bank, so you must contact them to resolve it. Use alternative payment options if the bank cannot resolve your issue.

Depending on your bank, a series of attempts to charge your card can result in multiple pre-authorization requests against your account balance. The bank places a hold on all pre-authorized funds for an average of 7–14 days, then releases the funds when the order is not completed. We cannot reverse pre-authorizations. On an online statement, pre-authorizations appear as actual charges; however, no funds are collected unless we can process the transaction, and the pre-authorizations disappear from your bank statement.

Order processing

Occasionally, an order is flagged for manual review by our orders team and can take one business day to process. To check the status of your order, review your order history.

Credit card lock

A 24-hour transaction lock may be applied to your account when the system detects unusual or suspicious activity. The lock protects you, as you could be liable for fraudulent transactions. The following events might trigger the lock:

• Multiple credit card changes in a short period.
• Multiple failed transactions in a short time.
• If you are a Registry Rocket reseller, someone may have entered fraudulent credit card numbers on your site.

Our customer service cannot reverse the lock, but we can give you specific error messages from our credit card processor. The lock is automatically released 24 hours after the first error message is displayed. After the lock lifts, verify your credit card information and reattempt your transaction. Do not make several attempts if you receive another error message; contact us immediately.

Next steps

• Reseller accounts: see Reseller billing and payment information for wire, ACH, check, and PayPal options.
• If an order is held longer than expected, see Why is my order or refill taking so long to process?

Questions? Contact Enom Support.