Managing your payment method

The payment methods accepted for Enom retail accounts are Visa, MasterCard, American Express, and Discover. Reseller accounts have other billing and payment options. We send an email confirmation with the order number, domain name, service description, and price for all orders placed in your account. Retain this receipt, as we can not resend these emails. If you encounter issues with your billing, we've got you covered.

Note: All billing and transactions are processed in US dollars (USD).

Updating billing information

1. Log into your account.
2. Click My Account, followed by Account settings.
   
   
3. Scroll down to enter your billing details in the credit card information section.
   • Credit card type: Enom accepts American Express, Discover, Mastercard, and VISA.
   • Cardholder's name: Enom requires the full name as it appears on the card.
   • Credit card number: The whole card number as it appears on the card.
   • Expiration date: The expiration date as it appears on the card.
   • CVV2 number: For better security, we require that you enter your card's verification number.
     • The CVV2 number will not be displayed after the changes have been accepted.
       Note: This number is the four digits on the front for AMEX. It is the three digits on the back for all other cards.
       
       
4. Scroll down to the billing address section and provide the complete and accurate billing address for the card entered in the credit card information section.
   
5. Click Save changes at the bottom of the page.
   

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View your order history

1. Log into your account.
2. Click My Account, followed by My reports.
   
3. Select Transactions from the report type drop-down menu.
   
4. Specify a start date and an end date.
   Note: It is possible to run a transaction report going back 18 months. Anything over four months will go into your Report Queue and can take up to 24 hours to process.
   
5. Click Run report.
   
   
6. A list of your account transactions within the past 30 days will be generated.
   
7. You can click the Order ID number for more information about a specific order.

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Downloading a billing invoice

Invoices can only be downloaded up to the past 18 months. The best practice to ensure you have the historical data you need is downloading invoices periodically.

1. Log into your account.
2. Click My Account, followed by My reports.
   
3. Select Invoice from the report type drop-down menu.
   
4. Specify a Start Date and an End Date.
   Note: It is possible to run an invoice report going back 18 months; anything longer than four months will go into your report queue; this can take up to 24 hours to process.
   
5. Click Run report.
   
   
6. Select the invoice type, then click Submit.
   Note: Orders is the default option and will generate an invoice for all orders. 
   
   
7. At the bottom of the invoice is the option to download it as a PDF.
   
   

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Value added tax (VAT)

Value-added tax (VAT) is a tax on consumer spending within the territory of a European Union (EU) Member State. VAT is not included in prices displayed on Enom’s site. As a non-EU domain and web hosting service supplier to European Union (EU) customers, Enom must comply with the European value-added tax (VAT) regulations and charge VAT to non-business customers in the EU.

Our EU VAT Number: EU372003356

Note: Do not include the two-character Country Code when submitting your VAT number.

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Removing a credit card

You can remove your credit card information from your account at any time. You are not required to keep any billing information on file; we suggest saving your billing information should you have any upcoming renewals.

1. Log into your account.
2. Click My Account, followed by Account settings.
   
3. Scroll down to your credit card information, and select Delete credit card.
   
4. Click Save changes at the bottom of the page.
   

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Card Rejections and denials

We, of course, want you to be able to complete your purchase, but there are a few reasons that may cause your transaction to be rejected or denied.
Note: We currently do not accept 3DS (two-factor) security setups for credit cards.

Important: When contacting your bank to approve the transaction(s), you will likely need to give them the total amount(s) along with our merchant name: DOMAIN NAME REGISTER.

If you get the message "Credit Card Declined," this is an error message directly from your bank, so you must contact them to resolve it. Use alternative payment options if the bank cannot resolve your issue.

Depending on your bank, a series of attempts to charge your card will sometimes result in multiple pre-authorization requests to your account balance. The bank will place a hold on all pre-authorized funds for an average of 7-14 days and will then release the funds when the order is not complete. We do not have a way to reverse pre-authorizations. If you look at an online statement, the pre-authorizations will appear to be actual charges. However, no funds will be collected unless we can process the transaction, and the pre-authorizations will disappear from your bank statement.

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Order processing

Occasionally, an order may be flagged for manual review by our orders team and can take one business day to process. To check on the status of your order, you will need to review your order history. 

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Credit card lock

The 24-hour transaction lock might be applied to the account when the system detects unusual or suspicious activities. The lock is necessary, as you could be liable for fraudulent transactions. The following events might trigger the lock: 

• Multiple credit card changes in a short period.
• Multiple failed transactions in a short time.
• If you are a Registry Rocket reseller, someone may have entered fraudulent credit card numbers on your site.

Our customer service cannot reverse the lock. We can, however, give you specific error messages from our credit card processor. The lock will automatically be released 24 hours after displaying the first error message. After the lock has been automatically lifted, verify your credit card information and reattempt your transaction. Do not make several attempts if you receive another error message; contact us immediately.

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