You may need to reissue your SSL certificate for various reasons, such as changing your Certificate Signing Request (CSR) or losing a private key. A reissue is free of charge and replaces your existing certificate. This article explains how to gather the information you need, reissue the certificate by brand, and what to expect for issue timeframes.
Note: To reissue the certificate for a different domain name, you must purchase a new certificate. Contact support to have the incorrect certificate refunded if it is within 30 days of purchase.
Before you begin
To get your SSL certificate reissued, obtain the following information:
- The domain name the certificate was purchased for.
- The reference ID of the certificate.
Step 1: Locate the certificate details
- Log in to your account.
- Select Security in the top menu, followed by SSL certificates and Manage.
- Click the domain name of the certificate you wish to reissue.
- Make a note of the Domain and Reference ID fields.
Step 2: Reissue the certificate
If you have a GeoTrust or DigiCert certificate, you can reissue the certificate through the DigiCert end-user portal. This portal also helps with other aspects of SSL management, such as revoking and downloading your certificates.
You must contact support to reissue Sectigo certificates. Log in to your account and submit a ticket. Include the new CSR you wish to use alongside the domain name and reference ID.
Important: The CSR has to be generated on the web hosting server and is not something we can provide.
Once the request is processed, approve the certificate using the approval email that was originally submitted. After approval, the final certificate is sent to the administrative email.
Reissue timeframes
The time it takes for an SSL certificate to be issued varies depending on the type of certificate purchased.
| Certificate type | Reissue timeframe |
| Domain Validation (DV) | Up to two days after owner approval. |
| Organization Validation (OV) | Up to three days after owner approval. |
| Extended Validation (EV) | Up to 10 days after owner approval. It can take more time if the certificate authority requires additional documents for verification. |
Next steps
- Accessing the DigiCert end-user portal
- Advanced SSL setup and troubleshooting
- SSL Certificate validation types
Questions? Contact Enom Support.
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