Forward Opt-In Feature for Hosted Email : Enom Customer Support

A new Forward Opt-In feature has been introduced to Hosted Email to improve security and reduce abuse. It requires recipients to approve email forwards before receiving any forwarded content. This feature is effective September 18th, 2025.

Why this feature was introduced

The feature combats malicious forwarding abuse, where attackers use forwarding to send spam or scams without consent. It ensures recipients must opt in before any forwarded emails reach them.

How the opt-in works

Action	Behavior
Adding a forward	Sends an opt-in email to the recipient.
Recipient clicks approval link	Forwarding begins.
No approval in 24 hours	Request expires.
Forward removed	Approval revoked.
Re-adding a forward	Requires new approval.
Max pending requests	20 per mailbox.
API endpoint	Shows pending and approved forwards.

Note: The opt-in email cannot be customized for security reasons.

Workflow example

In this scenario, me@mydomain.com forwards to john@example.com:

Add john@example.com via MAC or API.
John receives an opt-in email.
John clicks Approve.
Forwarding starts.
If John takes no action, the request expires in 24 hours.
If the forward is removed, approval is revoked.

Frequently asked questions

Question	Answer
Can the opt-in email be customized?	No.
Can old approvals be reused?	No — a new opt-in is required after removal.
What if a recipient never approves?	No mail is forwarded; the request expires in 24 hours.
What if the limit of 20 is hit?	You must wait for existing requests to expire or be removed.
Can support bypass this process?	No — manual override is not possible. The sender needs to re-enter their forwarding email address.
Are messages sent before approval delivered?	No — only post-approval emails are forwarded.
When did this change go live?	Effective September 18th, 2025.
Does the opt-in apply if you set forwards in webmail?	Yes.
Do existing forwards need to be re-approved?	No.