Enom charges an inactivity fee to reseller accounts that have had no account activity for a sustained period. This article explains the fee, when it is charged, and how Enom defines an inactive reseller.
How inactivity fees work
As of January 1, 2016, inactive reseller customers are billed $50 quarterly. The fee is deducted from an inactive reseller's account balance in an explicit transaction on the 15th day of the last month of the quarter.
This fee is charged as outlined in the Reseller Service Agreement (RSA) under Section 2, Points, Payments, and Commissions. All funds deposited to your balance are deemed non-refundable per the RSA.
Note: Your balance cannot become less than zero due to inactivity fees.
What counts as an inactive reseller
An inactive reseller is a reseller who, at the beginning of a fiscal quarter, has had no activity on their account for the previous 12 months.
Questions? Contact Enom Support.
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