Enom Webmail User Guide

The Mail tab is the default view in Webmail and provides access to your essential email functions. It has three main panes: the mail folders list, the message list, and the message preview. This guide covers managing your inbox, handling spam, composing messages, and organizing mail into folders.

Managing the inbox

The inbox is where you read, select, and organize incoming messages. To check for new mail, click Refresh from the toolbar. The contents of all system and user-defined folders update immediately.

Selecting multiple messages

1. Open the Mail tab.
2. Click the Select button at the top of the message list.
3. Use the checkbox that appears beside each message to select or unselect it.
4. Once your messages are selected, you can move them into a folder, delete them, flag them, or report them as spam.

Showing only unread messages

Messages within folders can be quickly sorted to show just the unread messages.

1. Click the envelope icon at the top of the message column.
2. Under Type, select Unread.

Marking messages as read or unread

1. Open the Mail tab.
2. Click the Select button at the top of the message list.
3. Use the checkbox beside each message to select the messages you want to mark.
4. From the Mark drop-down list in the header, choose As read or As unread.

Adjusting the inbox pane size

1. Move to the bottom right-hand corner of the pane that you want to adjust.
2. Click and hold the small triangle in that corner.
3. Drag to adjust the pane.

Deleting messages

When messages are deleted from the Inbox, Sent, Drafts, or user-defined folders, they are temporarily moved to the Trash folder. When messages are deleted from the Trash folder, they are permanently deleted.

1. Select the message or messages you want to delete, or open a message to display its contents.
2. Click the Delete button.

Managing spam

Webmail includes a spam filter that learns from the messages you mark and unmark, helping it catch unwanted mail more accurately over time.

Marking messages as spam

Clicking the Spam button moves the message to the Spam folder and sends information to the spam-filtering engine so the filtering rules can be updated to catch similar messages in the future. This helps Webmail keep pace with current spam trends.

1. Open one message, or select multiple messages, to mark as spam.
2. Click the Spam icon from the message list toolbar to move the message to your Spam folder.

Unmarking messages as spam

Legitimate emails can accidentally be tagged as spam for many reasons, including the message subject, content, or routing. Any message marked as spam and sent to your Spam folder is deleted after 30 days, so it is good practice to review your Spam folder occasionally. If a message has been unintentionally marked as spam, you can unmark it and return it to the inbox. This also sends information to the spam-filtering engine so the rules can be updated to better recognize valid emails like the one you marked.

1. From the left-hand column, go to the Spam folder.
2. Open the message you want to unmark.
3. Click the Not spam button from the message list toolbar.

Flagging messages

If there are messages you want to return to later, you can flag them so they are easier to find. Flagged messages display a flag in the message list. Hover to the right of the message in the message list and click the flag icon.

Composing messages

Webmail includes a full text editor for composing messages, with options for spellcheck, attachments, and rich formatting.

Composing new mail and using spellcheck

1. Click Compose.
2. Address your email using the To field. The Plus icon adds the option of a Cc, Bcc, Reply-to, or Followup-to field.
3. Type the subject in the Subject field.
4. Compose your message and add any attachments.
5. Click Spell, and in the drop-down list, choose the language you are using.
6. When spellcheck is active (indicated by the lit icon), left-click highlighted words to see a list of correctly spelled replacements. Right-click to use your browser's built-in spellcheck. If both are active, you'll see both lists.
7. Select the correct replacement.
8. Click Send.

Replying to or forwarding a message

1. Select the message you want to reply to or forward from the message list.
2. Choose the option that best suits your needs from the toolbar (Reply, Reply all, or Forward).
3. Compose your message and click Send.

Text editor options

The text editor lets you send a plain text email or, for additional formatting, an HTML email. The available formatting options are:

• Bold
• Italics
• Underline
• Left, center, right, and justified align
• Bulleted list
• Numbered list
• Decrease and increase indent
• Change the text direction (left-to-right or right-to-left)
• Blockquote
• Text color
• Background color
• Font family
• Font size
• Create or edit a hyperlink
• Remove hyperlink
• Create a table
• Add an emoji (emoticon)
• Special character menu
• Insert and edit an image
• Insert and edit media
• View and edit the source code
• Find and replace
• Undo and redo

Adding attachments

You can insert files and images in the body of your message and specify their size. Inserted images are referenced by their URL and may be any image file format, for example, .jpg, .gif, or .png. The referenced images can be located somewhere on the internet, or they can be in your Files folders.

1. Click the insert image icon in the text editor.
2. Copy and paste the URL of the source image into the source field, or choose the file selection option and select Add file.
3. Adjust the dimensions as needed.
4. Click Ok.
5. To attach a file, use the Attach button from the top toolbar.
6. Browse to the file you want to attach and click Open.
7. The attachment appears in the Options and attachment pane once uploaded.

If you want to share large files, we recommend that you store them in the Files section and share the file rather than attaching it to an email.

Using mail folders

The system folders (Inbox, Drafts, Spam, Sent, and Trash) are permanent folders that support basic email functions. You cannot add, rename, or remove these, but you can add subfolders to any of them. Personal folders are user-defined folders that you can create and name for organizing your mail, up to a system-defined limit. User-defined folders can be added, renamed, removed, and emptied. You can add them at the top level or as subfolders, and subfolders can be nested within other subfolders.

Adding a new folder

Personal folders appear below the system folder list, after the Trash folder. Subfolders added to system folders appear below their parent in the system folders list. You can also use this process to change or modify existing folders.

1. Click the Menu icon at the top of the folders list and select Manage folders.
2. Click Create.
3. Set the name in the Folder name field.
4. To add the new folder as a subfolder of a system folder, choose the parent from the Parent folder drop-down list.
5. From the List view mode drop-down list, choose whether messages in the folder display as a list or as threads.
6. Click Save.

The new folder appears under the system folders list or as a subfolder of a parent folder, depending on which option you chose.

Sorting and searching within folders

When you look at a mail folder, the contents display in date order from most recent to oldest. You can change this by sorting messages within the folder.

1. Click the folder name in the mail folder list.
2. Select Options from the toolbar over the message list.
3. Choose how you want to sort the folder, set ascending or descending order, choose whether to group conversations by threads, and then click Save.

You can perform a case-insensitive search for characters or words that appear in the following areas of a message:

1. Select the folder you want to search by clicking it in the Mail folder list.
2. In the search field, select the type of search from the drop-down list.
3. Type your search criteria in the search field and press Enter.
4. Any messages matching the criteria are displayed.

To clear the search results, click the X in the corner of the search field.

Moving messages to another folder

You can move messages manually, or automate this by using filters to sort and order incoming mail. Mail can be identified using a combination of criteria and conditions to trigger one of three actions: forward the message, move it to a folder, or delete it.

1. Select the message or messages that you want to move.
2. In the Mail header, click More, then Move to, and select the destination folder.
3. Alternatively, after selecting the messages, press and hold the left mouse button, slide your cursor to the destination folder, and release the mouse button.

Next steps

• Webmail Settings — set up autoresponders, signatures, filters, and spam lists
• Using Webmail Files — store and share large files instead of attaching them
• Using Enom Webmail Contacts — manage the contacts you email

Questions? Contact Enom Support.