Using Webmail

As the default view, the Mail tab provides access to essential email functions. It has three main panes: the Mail folders list, message list, and message preview.

Managing the inbox

To check for new mail, click Refresh from the toolbar. The contents of all system and user-defined folders are updated immediately.



Selecting multiple messages

  1. Access the Mail tab.
  2. Click the Select button at the top of the message list.
  3. Use the checkbox that appears beside each message to select or unselect.
    Note: The message details pane does not display information for multiple selections.
  4. Once you have all the messages that you'd like selected, you can move the message into a folder, delete all, flag them, or report them as Spam.
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Unread messages

Messages within folders can be quickly sorted to show just the unread messages.

  1. Click the envelope icon at the top of the message column.
  2. Under Type, select Unread. 

 Messages can also be manually marked as read or unread. 

  1. Access the Mail tab.
  2. Click the Select button at the top of the message list.
  3. Use the checkbox that appears beside each message to select or unselect.
    Note: The message details pane does not display information for multiple selections.
  4. Select each message you wish to mark as read or unread.
  5. From the mark drop-down list in the header, choose As read or As unread.

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Adjusting the inbox pane size 

  1. Navigate to the bottom right-hand corner of the pane that you want to adjust.
  2. Click and hold the small triangle in the bottom right-hand corner.
  3. Drag to adjust.

Deleting emails

When messages are deleted from the Inbox, Sent, Drafts, or user-defined folders, they are temporarily moved to the Trash folder. When messages are deleted from the Trash folder, they are permanently deleted.

  1. Select the message(s) you want to delete or select it to display its contents.
  2. Click the Delete button.

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Managing spam 

Marking emails as spam 

Clicking the Spam button will move the message to the Spam folder, and sends information to the spam filtering engine so that the filtering rules can be updated to catch future similar spam messages. This helps update webmail filtering and improves it to reflect the current trends of spammers.

Note: Messages in the Spam folder are automatically deleted after 30 days.

  1. Open one email or select multiple emails to be marked as Spam.
  2. Click the Spam icon from the message list toolbar, moving it to your Spam folder.

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Unmarking emails as spam

Legitimate emails can accidentally be tagged as spam. There are many reasons for this, including, but not limited to, message subject, content, or message routing. Any message that has been marked as spam and sent to your Spam folder will be deleted after 30 days. For this reason, it is good practice to review the contents of your Spam folder occasionally. If an email has been unintentionally marked as spam, it can be unmarked and sent back to the inbox. It will also send information to the spam-filtering engine so that the filtering rules can be updated to improve future recognition of valid emails like the one marked.

  1. From the left-hand column, navigate to the spam folder.
  2. Open the email you wish to unmark.
  3. Click the Not spam button from the message list toolbar.

Flagging email

If there are messages you want to return to later, you can flag them to make them easier to find later on. Flagged messages display in the column. Hover to the right of the message in the message list and click the flag icon.
Note: to unflag an email, select the flag icon again.
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Composing messages

Composing new mail and using spellcheck

  1. Click Compose.
  2. Address your email using the To field. The Plus icon adds the option of a Cc, Bcc, Reply-to, or Followup-to field.
    Note: Reply-to sets a different email address to which recipients will send replies when replying. Followup-to is useful when posting to mailing lists so that replies are sent to the list address, not to your personal address.
  3. Type the subject in the Subject field.
  4. Compose your message and attach any attachments.
  5. Select Spell, and in the drop-down list, choose the language that you are using.
  6. When spellcheck is active (indicated by the icon being lit up), left-click highlighted words to see a list of correctly spelled replacements. Right-click to use your browser's built-in spellcheck function. If spellcheck is active, you'll see both lists.
  7. Select the correct replacement option.
  8. Click Send. 

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Reply, reply to all or forward a message

  1. Select the email that you would like to reply to or forward from the message list.
  2. Choose the option that best suits your needs from the toolbar.
  3. Compose your message and select Send.

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Additional text editor options

The text editor offers the ability to send as a plain text email or, for additional formatting, the ability to send an HTML email.










Left, center, right, and justified align


Bulleted list


Numbered list


Decrease and increase indent


Changes the way the text is read from left to right or right to left as needed




Text color


Background color


Font family


Font size


Create or edit a hyperlink


Remove hyperlink


Create a table


Add an emoji (emoticon)


Special character menu


Insert and edit the image


Insert and edit media


View and edit the source code


Find and replace


Undo and redo

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Adding attachments

You can insert files and images in the body of your message, and you can specify the size. Inserted images are referenced by their URL and may be any image file format, for example, .jpg, .gif, or .png. The referenced images can be located somewhere on the Internet, or they can be in your Files folders. 

  1. Click the insert image icon from the text editor.
  2. Copy and paste the URL of the source image into the source field or select the file selection option and choose Add file.
  3. Adjust the dimensions as needed.
  4. Click Ok.
  5. Files can be attached using the Attach button from the top toolbar.
  6. Browse to the file you want to attach and click Open.
  7. The attachment will appear in the Options and attachment pane once uploaded.

The maximum size for email messages, including any attachments, is 35 MB; however, when attachments are sent over the Internet, they must be MIME encoded, and this encoding increases the size of the message. Some mail servers will not accept large email messages, so if you attach a large file to your message, it may not reach its intended recipient.

You should not try to send attachments that are larger than 27 MB. If you want to share large files, we recommend that you store them in the Files section and share the file rather than attaching it to an email.

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Using Mail Folders

The system folders (Inbox, Drafts, Spam, Sent, and Trash) are permanent system folders that support basic email functions. You cannot add, rename or remove these, but you can add sub-folders to any of the system folders. Personal folders are user-defined folders. You can create and name them for the personal organization of mail messages up to a system-defined limit. User-defined folders can be added, renamed, removed, and emptied. You can add these folders at the top level or as subfolders. Subfolders can also be added to other subfolders.

Adding a new folder

Personal folders appear below the system folder list after the Trash folder. Sub-folders that are added to system folders appear below their parent in the system folders list. This process can also be used to change or modify existing folders.

  1. Select the Menu icon at the top of the folders list and click Manage folders.
  2. Click Create.
  3. Set the name in the Folder name field.
  4. If you want to add the new folder as a sub-folder to a system folder, choose the folder from the Parent folder drop-down list.
  5. From the List view mode drop-down list, choose whether you want messages in the folder to be displayed as a list or as threads.
  6. Click Save.

The new folder appears under the systems folders list or as a sub-folder of a parent folder, depending on which option you choose.

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Sorting and searching within folders

When you look at a mail folder, the contents are displayed in date order from most recent to oldest. Depending on how you sort messages within a folder, this can be changed.

  1. Click the folder name in the Mail folder list.
  2. Select Options from the toolbar over the message list.
  3. Choose how you want to sort the folder and select if you would like it to be ascending or descending and if you would like conversations to be grouped by threads, and then click Save.

You can perform a case-insensitive search for characters or words that appear in the following areas of the message:

  • Subject: Search the Subject line of the message.
  • From: Search the From line of the message.
  • To: Search the To line of the message.
  • Cc: Search the Cc line of the message.
  • Bcc: Search the Bcc line of the message.
  • Body: Search the body of the message.
  • Entire message: Search the Sender, Subject, and Headers plus the body of the message.

Note: We recommend that you do not use the entire message search as your primary search type. Depending on how many messages there are in the selected folder, a message search can take a long time, and your Webmail session could time out before the search completes.

  1. Select the folder you want to search in by clicking on it in the Mail folder list.
  2. In the search field, select the type of search from the drop-down list.
  3. Type your search criteria in the search field and then press Enter.
  4. Any messages matching the criteria are displayed.

To clear the search results, click the in the corner of the search field.

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Moving emails to another folder

This feature can also be automated as webmail allows you to use filters to sort and order incoming mail. Mail can be identified using a combination of criteria and conditions to trigger one of three actions:

  • Forward message to
  • Move to folder
  • Delete email message
  1. Select the message(s) that you would like to move.
  2. In the Mail header, click More, then click Move to, and select the folder to which you want to move the selected messages.
  3. Alternatively, after selecting the messages, press and hold the left mouse button and slide your cursor to the folder to which you want to move the messages, and then release the mouse button.

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