Stop Auto-Renewal for Enom Domains and Services

Each domain name and each service has its own auto-renewal setting. To avoid being charged for something you no longer need, disable the renewal for each domain and service in good time. This article covers disabling auto-renew for domain names, DNS hosting, Email Paks, and ID Protect.

Stop renewing a domain name

1. Sign in to your account.
2. Select Domains from the headings at the top of the website.
3. Click My domains from the dropdown.
4. Click the domain name text, not the checkbox next to it.
5. Choose General settings, or select General Settings from the Manage domain dropdown.
6. Select the Disable radio button on the Auto Renew line.
7. At the lower right, click Save.

Stop renewing DNS hosting

1. Sign in to your account.
2. Select Domains from the headings at the top of the website.
3. Click My domains from the dropdown.
4. Click the DNS hosted heading.
5. In the list of DNS hosted domains, find the name you no longer want to renew.
6. Click Auto in the Auto Renew column.
7. Select the Disable radio button.
8. Click Save.

Stop renewing an Email package

A domain can have more than one Email package. To cancel more than one, repeat these steps for each Email package you do not want to renew.

1. Sign in to your account.
2. At the top of the site, click Email & apps.
3. Choose Basic email, then select Manage.
4. Click the domain name you want to cancel the Email package on.
5. Locate the auto-renew line, then select No.
6. Near the bottom of the page, click Save all.

Stop renewing ID Protect

1. Sign in to your account.
2. Select Domains from the headings at the top of the website.
3. Click My domains from the dropdown.
4. Locate the domain name you want to cancel ID Protect on.
5. Click the green badge icon in the column labeled ID Protect.
   note

   Note: If the icon is red, ID Protect is disabled but auto-renewal may still be enabled.

6. Clear the Attempt to auto-renew ID Protect for this domain 30 days before they expire checkbox.

7. Click Save changes.

Next steps

• Renewing your domain
• How to renew a Value Added Service
• Domain expiration, redemption and auction timelines

Questions? Contact Enom Support.