Recovering Domains from Redemption

When a domain expires, the recovery process varies depending on the TLD. Some domains enter redemption 30 days after the renewal grace period ends. Recovering a domain from redemption lets you bring it back into your account and back online before the registry deletes it.

How redemption recovery works

The redemption recovery fee is $250 in addition to a minimum one-year renewal of the domain. Enom does not provide refunds on any domains processed in redemption, and the charges only process if the redemption is successful.

If your domain is not in your account, but a WHOIS lookup shows the domain is with Enom and in redemption, submit a verified support request agreeing to the redemption fee and renewal fee to authorize support to recover the domain for you.

Step 1: Open the Redemption tab

1. Log in to your account.
2. From the Domains dropdown, choose My domains.
3. Select the Redemption tab.

Step 2: Select and renew the domain

1. Find and select the domain you want to redeem.
   note

   Note: If you only have one domain, the page auto-populates to it.

2. Click Add years on the domain page.

3. Verify the domain name and the number of years, then click Checkout now.
4. Click Submit order.
   note

   Note: Your order number is a reference number only. It does not confirm that the order processed completely.

Next steps

• Domain expiration, redemption and auction timelines

• Renewing your domain

Questions? Contact Enom Support.