To protect the email platform, Enom periodically requires password resets for mailboxes with weak or compromised passwords. When this happens, Enom reaches out to the impacted end-users on your behalf and notifies you before doing so.
How forced password resets work
Impacted users are placed in a password reset state for 30 days. During this period, three email notifications are sent to affected users to encourage a password change that meets the requirements.
If users do not change their passwords within the 30 days, their email service is suspended. The suspension prevents them from sending email via webmail or a mail client; they can still receive mail.
For webmail users
When logging in to webmail, affected users are redirected to the password reset page and prompted to update their password. They cannot access their services until they do so.
Password requirements
To maintain mail security, all mailboxes must have a password that meets the following requirements:
- Minimum of ten characters
- At least one number
- At least one capital letter
- At least one symbol or special character (for example, !@#$)
Notices sent to end-users
Enom sends three notices to all mailbox holders with weak passwords. These emails are sent in English and reflect your reseller brand name and support email address.
| Notice | Content |
| Initial 30-day notice | The first email sent to affected users, advising them to update their passwords. |
| 14-day reminder | The second email, reminding users to change their passwords. |
| Email service suspension notice | The final email, confirming that the email service has been suspended. |
Resources for resellers
Review the content of the notices Enom sends your customers, including the initial notice, the 14-day reminder, and the final suspension notice: Default end-user email content.
Questions? Contact Enom Support.
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