To ensure the security of our email platform, we will periodically require password resets for mailboxes with weak or compromised passwords. When this happens, we reach out to the impacted end-users on your behalf and notify you before we do so.
- How will the password reset work?
- What are the new password requirements?
- What notices will Enom send to end-users?
- Resources for resellers
How do forced password resets work?
Impacted users will be placed in a “password reset state” over 30 days. Within this 30-day state, three email notifications will be sent to affected users to encourage a password change that meets our requirements.
If users do not change their passwords within the 30 days, their email service is suspended. The suspension will prevent them from sending email via webmail or through a mail client; they will still be able to receive mail.
For Webmail Users
When logging in to webmail, customers will be redirected to the password reset page to encourage the customer to update the password. They will not be able to access their services until they do so.
What are the password requirements?
To ensure our overall mail security, we now require all mailboxes to have a password that the following requirements:
- minimum of ten characters
- at least one number
- at least one capital letter
- at least one symbol or special character (e.g. !@#$)
What notices are sent to end-users?
Enom will send out three notices to all mailbox holders with weak passwords. These emails will be sent in English, and they will reflect your reseller brand name and support email address.
| Notice | Content |
Initial 30-Day notice | The first email that will be sent to affected users advising them to update their passwords. |
14-Day reminder | The second email, reminding users to change their passwords. |
| Email Service Suspension Notice | The last email, confirming that the email service has been suspended. |
Resources for resellers
| Default End-user Email Content | We encourage you to view the content of the notices we will be sending your customers. We have included a copy of our initial notice, the 14-day reminder, and the final suspension notice. |
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