Verifying registrant contact information

The Registrar Accreditation Agreement (RAA) requires Enom to contact registrants regarding the contact information on their domains. Registrants are required to verify their contact details when registrant contact information is updated. We send yearly emails to ensure contact details are accurate and up-to-date. Domains can be suspended for non-compliance if they are not verified. Suspension causes the website and email service associated with the domain to stop working. The suspension will not affect a domain's lifecycle, and it will still be possible to renew the domain if suspended.

Locating your account email

Enom uses your account email to send out account and system notifications.  Adding the DMARC record to your account email domain is required to ensure notifications are sent properly. 

1. Log into your Enom account.
2. Click My account and Account settings.
   
3. The domain of your account email must have updated validation records like these DMARC records.
   Note: If the account email domain cannot pass email validation checks, registrants may not receive system notifications. 
   

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Triggering the verification process

The RAA verification process is triggered when a domain is newly registered or whenever changes to the registrant contact's first name, last name, or email address. This process does not apply to changes to administrative, technical, or billing contacts. If multiple domains were registered with the same contact information, only one email would go out to verify all domains. Registrants must verify newly registered domains within 14 days and existing domains within seven days. The domain will be suspended if the registrant does not verify the contact information within this timeframe.

Important: Make sure to add donotreply@name-services.com to your email allow-list.

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Resending verification emails

If you manage your domain through the Enom access domain management portal, you can trigger a verification email by submitting another contact update. Only the most recent update will be in effect, and all prior changes will be canceled.

Resending from an account

1. Sign in to your account.
2. Select Pending suspensions from the account overview.
   Note: This account report defaults to displaying information from the previous thirty days. If you do not see your domains, select an earlier start date and click Run report.
   
3. Click on Resend.
   
4. The registrant email addressof the domain will be sent an email with the subject:

   "IMMEDIATE VERIFICATION required for [your domain]." 

   Note: The email will be sent from donotreply@name-services.com, googleclients@enom.com, or info2@enom.com. It can take up to half an hour for the email to arrive.
5. The email will contain a link that you must click to complete the verification.
   
   

   Important: The link in the email will contain the domain raa.name-services.com. It is possible to spoof an email's "From" field, so do not click on any link that is not from this domain. The complete link should resemble this:

   http://raa.name-services.com/raaverification/verification.aspx?VerificationCode=[a random string]

6. After clicking the link, you should see a confirmation screen after verifying through the link.
   

7. The new and old registrants will also be sent two emails summarizing the changes.
   DOMAIN CONTACT UPDATE CONFIRMATION EMAIL (NEW REGISTRANT)
   DOMAIN CONTACT UPDATE CONFIRMATION EMAIL (OLD REGISTRANT)

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Resending from the suspended webpage

If the verification times out, the domain will be suspended. The domain's DNS will be changed to display an ICANN verification website.

1. Go to your domain in a web browser.
2. You will see a suspended page with a verification field. Enter the numbers into the empty field and click Resend verification email.
   
3. The registrant email addressof the domain will be sent an email with the subject:

   "IMMEDIATE VERIFICATION required for [your domain]." 

   Note: The email will be sent from donotreply@name-services.com, googleclients@enom.com, or info2@enom.com. Depending on the verification queue, it can take up to half an hour for the email to arrive.
4. The email will contain a link that you must click to complete the verification.
   
   

   Important: The link in the email will contain the domain raa.name-services.com. It is possible to spoof the "From" field of an email, so do not click on any link that is not from this domain. The complete link should resemble this:

   http://raa.name-services.com/raaverification/verification.aspx?VerificationCode=[a random string]

5. After clicking the link, you should see a confirmation screen after verifying through the link.
   

6. The new and old registrants will also be sent two emails summarizing the changes.
   DOMAIN CONTACT UPDATE CONFIRMATION EMAIL (NEW REGISTRANT)
   DOMAIN CONTACT UPDATE CONFIRMATION EMAIL (OLD REGISTRANT)

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Dealing with a suspended domain

There are different methods to unsuspend a domain.

• Find the verification email and click the link in it.
  Important: If you do not have the link, you can resend it by following the steps above.
  OR
• Update the registrant contact information to trigger a verification with a new email address.
  OR
• Switch back to the previous contact information to cancel the verification.

Once the suspension is dealt with, another page will replace the suspended one.
Note: It takes time to point back to the previous host records and bring the website or email back online due to DNS propagation.

If you click a verification link and see an invalid page, you should check the domain to see if the new contact details are present. If not, resend the verification email. 

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